FAQ

Recharge Etisalat — FAQ

Everything you need to know about topping up your Etisalat prepaid SIM in UAE.

How do I recharge Etisalat online?
Go to etisalat.ae, click Recharge, enter your UAE Etisalat mobile number (05X-XXXXXXX), select AED 30–500, and pay by Visa, Mastercard or Amex. Credit is added instantly. No login required. Full step-by-step guide →
What is the minimum Etisalat recharge amount?
The minimum Etisalat recharge is AED 30. Available amounts: AED 30, 50, 100, 150, 200 and 500. No partial amounts are available — only these fixed denominations.
Can I recharge Etisalat from outside UAE?
Yes. Both etisalat.ae and the My Etisalat app accept international Visa, Mastercard, and Amex cards. You can top up any UAE Etisalat number from anywhere in the world, 24/7.
What is the Etisalat USSD recharge code?
Dial *101# from your Etisalat SIM to open the self-care menu. To redeem a scratch card voucher PIN directly: dial *135*[14-digit PIN]#. Check credit balance: *121#. Check data balance: *170#.
How long does Etisalat recharge take to arrive?
Online recharge and app recharge are instant — credit appears within seconds of payment confirmation. You receive an SMS. Voucher USSD redemption (*135*PIN#) is also instant.
What cards are accepted for Etisalat online recharge?
Accepted cards: Visa (credit & debit), Mastercard (credit & debit), and American Express. Both UAE-issued and international cards work. Payment is protected by 3D Secure OTP.
What happens if my Etisalat recharge fails?
If payment was deducted but credit not received: wait 10 minutes, then check balance by dialling *121#. If still missing, contact Etisalat customer service on 101 (UAE) or +971-800-101 (international) with your bank transaction reference.
Can I recharge another person's Etisalat number?
Yes. On etisalat.ae or the My Etisalat app, simply enter the other person's UAE Etisalat number in the mobile number field. You can top up anyone's prepaid number.
How do I check my Etisalat balance after recharging?
Dial *121# for credit balance (free). Dial *170# for data balance. Or open the My Etisalat app to see both balances and validity in real-time.
What is the validity of Etisalat recharge credit?
Recharge credit is valid for a minimum of 30 days from the top-up date. Higher recharge amounts may extend validity further. Dial *121# or check the app for your exact credit expiry date.

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